IT consultant with over 30 year's experience leading IT functions and developing great teams in the public and private sector, with recent in-depth experience of UK Higher Education.

A professional leader capable of creating, communicating and delivering strategy, able to deal with operational challenges and resolve complex problems.

I have developed and managed a transformation of corporate IT services as part of a major modernisation and investment programme, and led the introduction of project management frameworks within a large and complex organisation, to manage increased levels of risk.

As a University IT Director, I have implemented successful re-organisation and merger of IT teams, introduced account management, attracted significant levels of new investment in technology and delivered innovative and successful student, academic and administrative services.

I am passionate about continually improving customer experience and I am very proud to have been in the team which significantly increased student satisfaction as measured by the annual National Student Survey (NSS) from national average (84%) to upper quartile (90%) and to have consistently measured monthly customer satisfaction at 99% (satisfied or very satisfied).

I am effective at networking and engaged in a number of external initiatives at national level, for example with the professional body for IT professionals in education (UCISA).

I can demonstrate key skills in the delivery of change management programmes; multi-million pound operational and capital investment budgets; building highly effective organisational relationships; delivery of high quality services; and working with diverse groups demonstrating personal flexibility and resilience.

Key qualifications include a Masters in Business Administration (University of Bradford MBA), and an Engineering degree (University of Bristol BSc Hons).  I am a certified PRINCE practitioner and ITIL qualified.

Experience includes:

• IT and Information Strategy
• Delivery of successful change management programmes
• Project and Programme Management
• ITIL Service Management including continual improvement programmes
• Full life cycle of Business, academic and research systems
• Facility Managed and Cloud Services
• Supplier Management Including EU Procurements
• Budgeting and Cost Management involving multi-million op and capex budgets
• Managing risk, information and security governance