Graham Hill IT Services Ltd
Graham Hill IT Services Ltd

Profile

IT consultant with over 30 year's experience leading IT functions and developing great teams in the public and private sector, with recent in-depth experience of UK Higher Education.

 

A professional leader capable of creating, communicating and delivering strategy, able to deal with operational challenges and resolve complex problems.

 

I have developed and managed a transformation of corporate IT services as part of a major modernisation and investment programme, and led the introduction of project management frameworks within a large and complex organisation, to manage increased levels of risk.

 

As a University IT Director, I have implemented successful re-organisation and merger of IT teams, introduced account management, attracted significant levels of new investment in technology and delivered innovative and successful student, academic and administrative services.

 

I am passionate about continually improving customer experience and I am very proud to have been in the team which significantly increased student satisfaction as measured by the annual National Student Survey (NSS) from national average (84%) to upper quartile (90%) and to have consistently measured monthly customer satisfaction at 99% (satisfied or very satisfied).

 

I am effective at networking and engaged in a number of external initiatives at national level, for example with the professional body for IT professionals in education (UCISA).

I can demonstrate key skills in the delivery of change management programmes; multi-million pound operational and capital investment budgets; building highly effective organisational relationships; delivery of high quality services; and working with diverse groups demonstrating personal flexibility and resilience.

 

Key qualifications include a Masters in Business Administration (University of Bradford MBA), and an Engineering degree (University of Bristol BSc Hons).  I am a certified PRINCE practitioner and ITIL qualified.

What we do

Experience includes:

  • IT and Information Strategy
  • Delivery of successful change management programmes
  • Project and Programme Management
  • ITIL Service Management including continual improvement programmes
  • Full life cycle of Business, academic and research systems
  • Facility Managed and Cloud Services
  • Supplier Management Including EU Procurements
  • Budgeting and Cost Management involving multi-million op and capex budgets
  • Managing risk, information and security governance

We are located at:

 


​​4 Paradise

Midgley
Halifax
HX2 6XF

 

 

Contact us today!

If you have any queries or wish to make an appointment, please contact us:

 

(+44) 07899 874309

graham@gcrhill.com

gcrhill@gmail.com (personal)

 

Or use our contact form.

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